Terms and Conditions

Booking Terms and Conditions

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Deposit

We require a 50% non-refundable deposit to confirm your reservation. Bubezi Safaris reserves the right to cancel the reservation should we not receive the deposit within 5 days. The balance of payment is required 60 days prior to arrival and is also Non-refundable. Short-lead time reservations, Less than 60 days, must be paid in full immediately to make the booking and are Non-refundable.

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Cancellation

Cancellation of a confirmed reservation (50% non-refundable deposit received) will result in loss of the deposit. Should a cancellation be received between 60 – 0 days prior to due arrival date, 100% cancellation penalty would be charged. Bubezi Safaris reserves the right to cancel reservations should full payment not be received within 60 days prior to arrival. Cancellation travel insurance should be in place, covering cancellation of travel for any reason.

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Payments

Our rates are quoted and payable as shown on the quote in ZAR. Payments with wire transfer, credit card and PayPal are accepted. All payments should be made in full and free of any bank, credit card and PayPal charges.

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Online payments with Paygate T&Cs

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Detailed description of goods and/or services
Bubezi Safaris PTY LTD is a business in the tourism and hospitality industry that pride ourselves in being one of the Top Safari & Tour Specialists in South Africa

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Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 business days and delivery confirmed by way email.

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Card acquiring and security
Card transactions will be acquired for Bubezi Safaris PTY LTD via paygenius (Pty) Ltd on Paybridge who are the approved payment gateway for all South African Acquiring Banks. paygenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygenius.co.za to view their security certificate and security policy.

Customer details separate from card details (Please see our web policy)
Customer details will be stored by Bubezi Safaris PTY LTD separately from card details which are entered by the client on paygenius secure site. For more detail on paygenius refer to www.paygenius.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility  
Bubezi Safaris PTY LTD takes responsibility for all aspects relating to the transaction on paygenius including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Bubezi Safaris PTY LTD  chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O.Box 1399, Hazyview, 1242, Mpumalanga, South Africa.

Variation
Bubezi Safaris PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Bubezi Safaris PTY LTD based in South Africa trading as
Bubezi Safaris PTY LTD and with registration number 2012/026727/07 and Andy Le Monnier  

Bubezi Safaris PTY LTD contact details
Company Physical Address: 577 Lepelaar Street, Hazyview, 1242, Mpumalanga, South Africa
Email: info@bubezisafrais.co.za  Telephone: +27 72 019 3807 

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Travel Insurance

Travel Insurance is recommended, covering for personal effects, personal accident, medical and emergency travel expenses, as well as cancellation and curtailment – as the reservation will be subject to cancellation penalties as detailed above.

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Visa and Passports

Visa requirements need to be checked before departure. All visitors that need a visa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied.

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Airline Tickets

In order to comply with international insurance requirements, all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). It applies to schedule and charter flights. We would be grateful if you could provide us with the correct information at time of making your reservation. The airfare and airport tax quote are current and are subject to change without prior warning should the airline impose an increase for any reason. Fares and taxes may increase between time of making a reservation, time of payment and time of the ticket being issued. Bubezi Safaris cannot be held responsible should airlines discontinue flights or change scheduled timetable resulting in missed connection.

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THE FINE PRINT

Reservation Terms & Conditions and Acceptance

Please ensure that you are aware of our reservation terms & conditions. Paying your deposit with us implies your acceptance of these terms.

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Insurance

It is a condition of booking with Bubezi Safaris that you have the correct comprehensive travel and medical insurance to cover yourself, as well as any dependents/travelling companions for the duration of your trip to Africa. This is the sole responsibility of the traveler. This insurance should include cover in respect of, but not limited to, the following eventualities:

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Compulsory Insurance:

• Emergency evacuation expenses,

• Medical expenses,

• Repatriation expenses

 

Recommended Insurance:

• Cancellation or curtailment of trip,

• Damage/theft/loss of personal luggage, money and/or goods.

 

Bubezi Safaris and its subsidiary companies, and any person or agent acting for, through or on behalf of said companies, will not take responsibility for any costs, losses incurred or suffered by the guest, or guests’ dependents or travelling companions. This is with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position of being unable to access such services should they not be carrying the relevant insurance cover.

 

Health Insurance:

 It is compulsory to have full medical, emergency evacuation and repatriation cover for the full period of time that you are travelling.

 

Cancellation & Curtailment:

If for any reason you cancel your trip, you could forfeit the entire cost. Should you have to leave prior to completion of your journey, we cannot refund you the cost of the portion of the package you do not complete. In the eventuality of this happening, insurance may cover you, depending on the reason for cancellation and curtailment. Should Bubezi Safaris be willing to do any refund, 10% of amount paid to cover bank charges on full amount as well as a R500 administration fee will be deducted from the refund amount.

 

Luggage & Money Insurance:

It is advisable to take out luggage and money insurance especially if you are carrying a substantial amount of cash or expensive camera/electronic equipment. You should always carry such equipment as carry-on items as there is an inherent risk of items of value being stolen from checked-in luggage, or said luggage being delayed or lost.

 

Claims:

If you anticipate an insurance claim upon your return, be sure to document as accurately as possible any accident, injury or loss. Police reports and any notes from a medical practitioner will aid any claim.

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Responsibility

Bubezi Safaris and its subsidiary companies – or any person, agent acting for, through or on behalf of said companies – will not be liable for any loss or damage whatsoever arising from any cause whatsoever and, without restricting the generality of the a foregoing, shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.

In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger.

The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the a foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the guest, who shall in such circumstances not be entitled to any refund.

The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.

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Governing Law. 

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These Terms will be governed and construed under the laws of the Republic of South Africa.

Nothing in these Terms creates any rights or protections that you are not already entitled to by law. If any part of these Terms is held invalid or unenforceable, that part will be deemed modified as necessary to make it effective, and the remaining provisions of these Terms will remain in effect.